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October 31, 2012

GAO finds low morale at Homeland Security

Low morale bedevils the Department of Homeland Security, a #GAO study finds.

No surprise, perhaps, but the 80-page study also concludes that the sprawling federal agency could be doing a better job at tracking the morale problem and correcting it.

Citing a broader federal government survey, the Government Accountability Office report notes that "DHS employees had 4.5 percentage points lower job satisfaction and 7.0 percentage points lower engagement in their work overall." Engagement measures how much employees are immersed in their work and spending extra effort on job performance. 

It may further surprise absolutely no one who has had to pass through airport security in recent years to learn that, of all the Homeland Security components, the Transportation Security Administration has the lowest job satisfaction and engagement level. Screeners, those poor TSA grunts who have to repeatedly ask travelers to remove their belts and shoes, have the lowest morale of all.


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"Suits & Sentences" is a legal affairs blog written by Michael Doyle, a reporter for McClatchy's Washington Bureau. He was a Knight Journalism Fellow at Yale Law School, where he earned a Master of Studies in Law; he also earned a Masters in Government from The Johns Hopkins University with a thesis on the Freedom of Information Act. He teaches journalism as an adjunct instructor at The George Washington University's School of Media and Public Affairs.

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